FAQs
Should you need further assistance, please do not hesitate to contact our Customer Service department at Bonenanza@outlook.com
Order Related
How can I track my order?
Once your order is shipped, a tracking number will be sent to your email.
Can I change my order details?
Please note that all sales are final. We do not accept any order change, refunds or returns once payment has been completed.
When will my order be shipped?
Usually shipped within 5-7 business days of customer's order.
Payment & Pricing
What payment methods do you accept?
visa,mastercard,debit card,apple pay, google pay, paypal
Why did my credit card payment fail?
If payment has been declined, kindly place a new order as we are unable to process any orders until payment has been successfully made.
Do you offer international shipping?
We support international delivery
How long does delivery take?
It depends on how long it takes for the courier to deliver, but we will do our best to get the order to the courier as soon as possible
What should I do if my package is lost?
If the package is lost, we will compensate or reissue it for you
Returns & Exchanges
What is your return policy?
In order to avoid cross-infection between pets and ensure the health of pets and family members, Bonenanza does not provide return or exchange services for skirts, T-shirts, vests, hoodies, and underwear products unless there are quality issues.
Product Information
How do I choose the right size?
Refer to the size chart or consult customer service
What should I do if my product has a quality issue?
You can contact us in time and provide the corresponding information, we take the interests of the customer as the main, quality problems can certainly be returned to the replacement
After-Sales Service
What should I do if my product has a quality issue?
You can contact us in time and provide the corresponding information, we take the interests of the customer as the main, quality problems can certainly be returned to the replacement